BakeBros.com provides a generous return policy for buyers. If your item arrives damaged or defective we will, at our discretion, provide a replacement or a refund upon return. You must notify us of the damage within 3 calendar days of item receipt.
You must retain both the damaged or defective item, and the packing materials, including box, in which it came. If both the item and packing materials are not retained, your return claim will be denied.
In the case of items received damaged, we may ask for pictures of both the item(s) and the packaging. Pictures must be taken immediately upon receipt, in exactly the condition in which the item and packaging arrived. Items must not be used in any way whatsoever. Using an item or discarding the packaging are grounds for immediate denial of your claim.
Defect claims after the 3 day return period will be evaluated on a case by case basis, and granted or denied at our sole discretion after we have conducted an investigation of the issue. Damage claims arising from customer misuse of a product will be denied.
All other returns may be subject to outbound and return (if applicable) shipping cost recovery, merchant fee recovery, and a 20% restocking fee.
Items that have been used, opened, or are no longer in new and saleable condition may not be returned.
Refunds for returns will be conducted only by the original payment method for the transaction, or with store credit.
Any return, for any reason, must be initiated within 3 calendar days of item receipt.
To start a return claim, please login to your BakeBros.com account and send us an order message.
Right to refuse service
BakeBros.com will make every possible effort to avoid cancelling orders and to resolve any potential issues before cancellation. In the rare circumstance that we are unable to resolve an issue and we have to cancel an order, we will promptly refund the order and contact the customer. BakeBros.com reserves the right to refuse service for any reason, though we prefer to avoid this if at all possible.
We will ship to virtually any address in the United States. Some products may be restricted in various localities and will not be sent to those locations.
We will ship most items to most countries in the world, with a few exceptions. Hazardous goods such as any butane or fuel product will only be shipped within the Continental United States and to Canada.
Unfortunately, due to the complexity and ever changing nature of these restrictions we cannot provide a comprehensive list.
If you purchase an item that we cannot ship, you will promptly be notified by email and promptly issued a refund.
We offer free shipping in the United States. Selection of shipping carriers and methods are at our sole discretion. Orders may be consolidated or split into multiple packages without prior notice. Most domestic orders will be filled within 1 - 2 business days, and arrive 2 – 5 business days thereafter.
BakeBros.com offers the most competitive international shipping rates in our industry. Sales orders with multiple items will be charged on a combined weight basis to give you the best possible rate.
BakeBros.com will automatically calculate the weight of your items and give you the lowest possible rate for your shipping locale.
BakeBros.com even provides store prices in multiple currencies, use the widget at the top of the page to select your local currency.
BakeBros.com is committed to maintaining the highest levels of privacy for our customers. Every package is discreetly labeled with a generic name. No clue will be given as to what is in the package.
BakeBros.com will never share any of your information with third parties. BakeBros does not collection financial information. All transactions are conducted through a third-party payment provider, we never see nor retain your confidential payment information. BakeBros.com is tested daily by outside vendors for security flaws that could lead to data compromise. Your security is our foremost concern.
We may from time to time contact prior customers with various marketing mesages. If you do not wish to receive our communications, you may do so at any time by selecting the unsubscribe option contained within all of our emails.
BakeBros.com uses Google Analytics to collect visitor data and analyze traffic. Google Analytics will never sell or share your information with a third party.
General terms & conditions
These terms and conditions apply to any use of BakeBros.com (“site”), to products and services available therein, and to any and all offers, orders and agreements connected therewith (“services”).
Our products and services are available only to individuals over 18 years of age, or a greater legal age as established by your community. As the consumer, you are solely responsible for determining whether a product or service is legal in your locality. Government employees, agencies, and agents must identify themselves to the operators of BakeBros.com and obtain written permission to proceed before utilizing our products or services.
Our products are traditionally and solely intended for use with legal herbal blends or essential oils, in a manner consistent with the laws of your community. BakeBros.com does not endorse, support, or condone the use of our products in a manner that is considered illegal in your community.
BakeBros.com does not review or endorse the contents of other sites which may link to ours, and we will not be responsible for any content contained therein.
BakeBros.com offers for sale only legal products as defined by the laws of the State of California. You are responsible for determining what is not allowed in your community. We will not be responsible for any adverse consequence that results from your failure to properly research your locality’s laws and regulations.
BakeBros.com does not offer shipping to third parties who did not agree to our sales contract. If you are not the intended consumer of the product you have ordered, you have violated our contract and will be denied future services.
Pricing and availability are subject to change without notice.
BakeBros.com reserves the right to refuse service for any reason.